Hotjar

API keyAnalyticsOrg connection

Org-level connection

Hotjar is connected once at the org level by an admin. The credential is shared across all groups that have been granted access — individual team members don't need to connect their own accounts.

Getting your API key

In Hotjar, go to Settings → Sites & Organizations → API Tokens

Click "Create new token", give it a name, and copy the token — it's shown only once

Find your Site ID in the Hotjar URL after selecting your site (e.g. insights.hotjar.com/sites/123456/...)

Paste the API token in the field below and enter your Site ID

Hotjar API access requires a Business or Scale plan.

Ready to connect?

Permissions (scopes)

These are the data scopes On Belay can be granted for Hotjar. Your org admin controls which scopes are enabled per group.

Scope	Description	Access
`sites:read`	Read sites	Read only
`heatmaps:read`	Read heatmap data	Read only
`recordings:read`	Read session recordings metadata	Read only
`surveys:read`	Read surveys and responses	Read only
`funnels:read`	Read funnels	Read only

Troubleshooting

"Invalid API key" or "Unauthorized" error

Double-check that you copied the full key without any leading/trailing spaces. Some platforms show a truncated preview — make sure to copy the full token. If the key was generated with restricted scopes, verify it includes the permissions listed above.

Connected but Claude can't access data

Check that your group has been granted access to this integration in On Belay → Groups → [your group] → Integrations. Also verify the specific scopes your group is permitted to use match what your query requires.

The key expires or stops working

Some API keys have expiration policies. Generate a new key in Hotjar and update it in On Belay → Integrations → Hotjar → Update key. Consider creating a dedicated service account or machine user for On Belay so the key isn't tied to a personal account.

Still stuck? We're happy to help.

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