C
Call Tracking Metrics
API keyCommunicationOrg connection
Org-level connection
Call Tracking Metrics is connected once at the org level by an admin. The credential is shared across all groups that have been granted access — individual team members don't need to connect their own accounts.
Getting your API key
Log in to your Call Tracking Metrics account at app.calltrackingmetrics.com
Go to Account Settings → API
Copy your Access Key and Secret Key
Paste them below separated by a colon: accessKey:secretKey
Ready to connect?
Sign in to On Belay and open the Integrations page to add Call Tracking Metrics.
Permissions (scopes)
These are the data scopes On Belay can be granted for Call Tracking Metrics. Your org admin controls which scopes are enabled per group.
| Scope | Description | Access |
|---|---|---|
calls:read | Read call logs | Read only |
contacts:read | Read contacts | Read only |
contacts:write | Create and update contacts | Read / Write |
tracking_numbers:read | Read tracking numbers and sources | Read only |
analytics:read | Read analytics and reports | Read only |
recordings:read | Read call recordings | Read only |
transcripts:read | Read call transcripts | Read only |
Troubleshooting
"Invalid API key" or "Unauthorized" error
Double-check that you copied the full key without any leading/trailing spaces. Some platforms show a truncated preview — make sure to copy the full token. If the key was generated with restricted scopes, verify it includes the permissions listed above.
Connected but Claude can't access data
Check that your group has been granted access to this integration in On Belay → Groups → [your group] → Integrations. Also verify the specific scopes your group is permitted to use match what your query requires.
The key expires or stops working
Some API keys have expiration policies. Generate a new key in Call Tracking Metrics and update it in On Belay → Integrations → Call Tracking Metrics → Update key. Consider creating a dedicated service account or machine user for On Belay so the key isn't tied to a personal account.
Still stuck? We're happy to help.
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